High Speed Internet Providers Don’t Always Inform Customers When Standards Change

While standards have evolved over the years, what counts as “high speed” Internet in legal terms has always been a little bit unclear. Today, most would accept as qualifying for this designation only service that allows for high-definition video and the like to be smoothly streamed, with anything that falls short of the mark being clearly wanting. Providers have their own ideas about the subject, but the fact is that some of their customers do not receive the bandwidth they are ostensibly paying for.

It is often a failure of service that results in such issues, but that is not always the case. One interesting thing about the cable Internet connections that so many people depend upon today is that the underlying technology evolves fairly regularly. As better ways of passing digital signals down analog lines have been developed, high speed Internet providers have been able to deliver more bandwidth to certain of their clients, as a result.

Taking advantage of the latest and greatest technology, though, is not to be taken for granted. An older cable modem that conforms with the DOCSIS 2.0 standard, for example, will only ever be able to reach the speeds that technology allows for. Even after a provider upgrades its own equipment to allow for higher speeds on its network, it will often be the case that many customers remain left behind.

In some cases, providers will try to make this clear, offering modem upgrades or other forms of assistance to customers. In surprisingly many, though, longtime customers are simply left to fend for themselves, even while their neighbors might be enjoying quite a bit more in the way of connection speed.

It can therefore make sense to check every once in a while to see if things might have changed. This is particularly true for those who stick with a provider over the long term, as even a year of service can mean that some new opportunities will have opened up in the meantime. Oftentimes, it will take only a quick call to a customer service line or a visit to a provider’s website to determine if an upgrade might be merited.