Questions About Technology You Must Know the Answers To

Management of IT Services

Generally, IT service management constitutes a strategic approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. IT service management aims at having the right personnel, processes and technology in place. The contents are central for any organization to make an impact in the market or industry. Different models come into play when delivering IT service management.

COBIT is one of the most common frameworks applied in IT service management. Various groups among them the Blue Fox Group use this framework. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. It is easy for Blue Fox Group to develop, execute, manage and improve governance of information technology using this model. Practices of management are involved too. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Free licensing is found with the Control Association.

Undisputed, authorities decree the use of Microsoft Operations model in the management of IT services. The framework has 23 manuals used by IT professionals. No professional in IT can ignore the 23 manuals. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. These areas are crucial when offering IT management services. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Effective service delivery by Blue Fox Group in managing IT services in Phoenix anchors on these manuals. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.

IT service management can also use the Six-Sigma framework. Development of the model by Motorola was subsequent to Microsoft. It is a high-achieving model. Handled areas are gathering information, and subsequent evaluation. Their value comes in ensuring that organizations cut costs in IT service management. ISO 2000 is the other model that applies in IT management services. It is accepted universally as the basic standard highlighting standards for IT service management. ISO 2000 was an invention of the British Standards Institutions. Microsoft and other models operate on this framework.

The other form of model is the Open Group Architecture Framework. TOGAF deals with organizing and governing technology implementation. It helps in areas of software technology. The open group continuously manages TOGAF several years after inventing it. It is an independent association in the technology industry. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). Those running operations in the business sector din this framework very reasonable and applicable. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. ITIL v3 is the most common brand of Information Technology Infrastructure Library (ITIL) framework in IT service management.